Well, not literally... :-)
On Thursday, Android Central posted a very kind review of ChromeMarks. With phrases like "It's really that easy" and "It'll be the best $2.37 you spend today", I've seen an explosion in purchases of the app. The number of purchases has literally doubled in the last 24 hours. I've also made it into the "top 10 hottest apps" on AppBrain which is most likely due to the review, but I'm not complaining at all!
Analytics for the app showed that on Wednesday the app was opened 233 times. But on Thursday it was opened 830 times. I take these numbers with a pinch of salt as a lot of people use Adblock which stops all analytics, but it gives an idea of the relative increase.
But this has made me think more about the levels of support I can provide to you, my customers. I'm more than happy to respond to emails but I'm finding I'm responding to the same feature requests day after day, or explaining to another person why it's the Android Market that can't install my app and nothing to do with me.
I'd like to try and set-up some kind of forum where people can post questions and a - hopefully - helpful community can assist me with the answers. At the very least, people would be able to search for an answer. Let me be clear, I'm not asking for everyone else to do my support, I'll still be firmly at the reins answering every email within a few hours. But I'd like to stop the one-to-one communication and make it visible to more people.
Does anyone know of a decent free (or relatively cheap) forum website out there..? An ability to have polls or voting would be an additional bonus, but not essential. Ideally one where you need to register or use credentials as well as I don't want a forum full of spam!
I've also decided that I'll try and use this blog more like a real blog instead of a simple "release notes" page. I'll try and update more frequently with details of stuff I'm working on or issues.
Thanks.
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ReplyDeleteI have 2 Yahoo Groups and use Google groups, I like these as you can subscribe by email (and post responses with email), but if you have your own web site you can set up one like Androidcentral's but please don't REQUIRE people to go to your forum to check for existence of updates on items they are interested in, should get notified of updates by email (generally an option).
ReplyDeleteThanks Dennis. I'll admit I would like something a bit more structured than Google Groups. But since I'm after something free/cheap, that may be the most suitable. I'll checkout some of the Yahoo Groups as I don't think I've used them before.
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